Shipping policy
Shipping Policy
Shipping Destinations
GamingMerchant offers worldwide shipping by partnering with local postal services and delivery carriers in the destination country.
Country Shipping Restrictions
We ship worldwide!
Some products may have shipping restrictions depending on the destination, product type, customs regulations, or availability.
Processing Time
Order processing time is normally about 3–5 business days before shipments are dispatched.
In some cases, processing may take longer due to various factors, including the time of year an order is placed, such as Thanksgiving, Christmas, Chinese New Year, Deepavali, and other major holidays.
Cancellation Policy
Orders cannot be cancelled after they have been shipped.
If you wish to cancel your order, please contact us as soon as possible after placing your order and before it has been dispatched. We will do our best to accommodate your request.
Estimated Standard Shipping Time
Please see the estimated delivery times for each destination below.
| Destination | Estimated Delivery |
|---|---|
| Angola | 15–30 business days |
| Armenia | 15–30 business days |
| Australia | 10–20 business days |
| Austria | 15–30 business days |
| Azerbaijan | 15–30 business days |
| Brazil | 15–30 business days |
| Belgium | 15–30 business days |
| Bulgaria | 15–30 business days |
| Cambodia | 15–30 business days |
| Canada | 10–20 business days |
| Cyprus | 15–30 business days |
| China | 7–15 business days |
| Croatia | 15–30 business days |
| Czech Republic | 15–30 business days |
| Denmark | 15–30 business days |
| Estonia | 15–30 business days |
| Finland | 15–30 business days |
| France | 10–20 business days |
| Germany | 10–20 business days |
| Greece | 15–30 business days |
| Hong Kong | 7–15 business days |
| Hungary | 15–30 business days |
| Iceland | 15–30 business days |
| India | 10–20 business days |
| Indonesia | 10–20 business days |
| Ireland | 10–20 business days |
| Israel | 10–20 business days |
| Italy | 10–20 business days |
| Japan | 10–20 business days |
| Jordan | 15–30 business days |
| Kazakhstan | 15–30 business days |
| Kuwait | 15–30 business days |
| Latvia | 15–30 business days |
| Lebanon | 15–30 business days |
| Lithuania | 15–30 business days |
| Luxembourg | 15–30 business days |
| Macao | 7–15 business days |
| Malaysia | 7–15 business days |
| Monaco | 15–30 business days |
| Mexico | 15–30 business days |
| Netherlands | 7–15 business days |
| New Zealand | 7–15 business days |
| Norway | 10–20 business days |
| Peru | 10–20 business days |
| Oman | 10–20 business days |
| Poland | 15–30 business days |
| Portugal | 15–30 business days |
| Qatar | 15–30 business days |
| Romania | 15–30 business days |
| Russia | 10–20 business days |
| Saudi Arabia | 15–30 business days |
| Singapore | 10–20 business days |
| Slovakia | 15–30 business days |
| Slovenia | 15–30 business days |
| South Africa | 15–30 business days |
| South Korea | 10–20 business days |
| Spain | 10–20 business days |
| Sweden | 10–20 business days |
| Switzerland | 10–20 business days |
| Taiwan | 7–15 business days |
| Thailand | 15–30 business days |
| Turkey | 15–30 business days |
| UAE | 10–20 business days |
| Ukraine | 10–20 business days |
| United Kingdom | 7–15 business days |
| United States | 7–15 business days |
Delivery Disclaimer
Please note that the delivery times listed above are estimates only and are not guaranteed.
GamingMerchant is not responsible for delays caused by circumstances outside of our control, including but not limited to:
-
High shipping volumes
-
Public holidays
-
Peak shopping periods
-
Customs processing
-
Customs inspections
-
Incorrect or incomplete shipping information
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Missing or inaccurate telephone numbers
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Incorrect addresses or P.O. Box information
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Unavailability or refusal of the recipient to accept delivery
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Delays caused by local postal services or shipping carriers
-
Other unforeseen circumstances
Large or bulky items may take longer to be delivered.
Where Are Your Items Shipped From?
Orders are shipped from our fulfilment centres located in the UK, US, Turkey and Asia-Pacific, including Hong Kong, Singapore, Malaysia and China.
As our products are stored across several fulfilment centres, orders containing multiple products may occasionally be shipped in separate packages.
This means that you may receive one item before another. If this happens, please do not worry — the remaining items are still on their way.
How Do I Track My Order Status?
A shipping confirmation email will be sent to you once your order has been dispatched.
You will be able to track your parcel using the tracking number and tracking link provided in your shipping confirmation email.
Please note that tracking information may take approximately 3–10 days after dispatch to become available or update.
Important: Incorrect Shipping Information
GamingMerchant is not responsible if a package cannot be delivered due to missing, incomplete, or incorrect shipping information provided by the customer.
Please take great care when entering your shipping details at checkout and ensure that your name, address, postcode, telephone number, and any other required information are correct.
If you realise that you have made an error, please email us as soon as possible, preferably within 24 hours of placing your order.
Email: gamingmerchant@gmail.com
Please use the following subject:
URGENT – SHIPPING ADDRESS ERROR
We will attempt to assist you wherever possible. However, if the package has already been shipped, we may be unable to alter the destination address.
GamingMerchant reserves the right to charge a re-shipping fee where an order must be shipped again due to incorrect or incomplete shipping information supplied by the customer.
Delivery Information
GamingMerchant is not responsible for packages that are lost, stolen, or delayed while in transit after they have been dispatched.
If a package is marked as delivered but you have not received it, please first check with members of your household, neighbours, and your local postal service or delivery carrier.
Parcel Lost in Transit
If a package has not arrived after 60 business days and we are no longer able to trace the package through the available tracking information, please contact us.
You may be required to provide proof from your local post office or delivery carrier confirming that you have not received the package.
Once the required information has been provided and the situation has been reviewed, GamingMerchant will determine the appropriate resolution and, where applicable, arrange for a replacement shipment.
Uncollected Packages
If you do not collect your package within the collection period specified by your local postal service and the package is subsequently returned to the sender, GamingMerchant may be unable to provide a refund.
Postal services will generally leave a collection notice when a package cannot be delivered or when the recipient is unavailable.
If a package is returned to us, we may contact you with instructions for paying any applicable re-shipping fee if you would like the package to be sent again.
If a returned package is lost or destroyed while being returned to us, we may be unable to provide a replacement or refund.
Payment Security
GamingMerchant is committed to maintaining high levels of security and protection against fraud.
We use secure payment processing systems to help protect your payment, contact, shipping, and billing information.
Your payment information is handled securely by our payment providers.
Taxes, Customs and Import Duties
GamingMerchant is not responsible for customs inspections, customs delays, import duties, taxes, fees, or other charges imposed by the destination country.
Customs policies and import regulations vary between countries.
Any customs duties, import taxes, customs fees, or other charges that may apply to an international order are the responsibility of the customer, unless otherwise stated at checkout.
Customs charges may also cause delays to the estimated delivery timeframe.
If you have questions about potential customs charges or import restrictions, we recommend contacting your local customs authority before placing your order.
If a customer refuses a shipment because of customs charges or other fees, any resulting costs may be the responsibility of the customer.
GamingMerchant
Email: gamingmerchant@gmail.com