Legal notice
Return and Refund Policy
At GamingMerchant, we want you to be satisfied with your purchase. Please read the following Return and Refund Policy carefully before placing an order.
Returns and Refunds
We do not cancel or refund orders that have already been shipped, except where required by applicable consumer protection laws or where the item is damaged, defective, or significantly different from the description provided.
We will replace or refund items that arrive damaged, defective, or not as described.
If your order arrives damaged in any way, please email us as soon as possible at:
Please include your order number and clear photographs showing the condition of the item.
Returns, replacements, and refunds are reviewed on a case-by-case basis, and we will always do our best to work towards a satisfactory solution.
In order to process a refund or replacement for a damaged or defective product, you may be required to provide clear photographs or a video showing the issue as proof.
Returns for Unwanted Items
If you change your mind about an item or find that it is not suitable, you may be eligible to return it for store credit, subject to the conditions below and any applicable statutory consumer rights.
Return Conditions
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Return items must be shipped within 30 days of receiving return authorisation from GamingMerchant.
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We request that all eligible goods are returned within the applicable 30-day return period.
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Returned items must be in their original condition and must not have been used, worn, altered, washed, damaged, or otherwise changed.
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Where applicable, all original packaging, tags, labels, and accessories should be included.
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Any return received outside the applicable return period may not be accepted.
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If a return is rejected because it does not meet the return requirements, the item may be shipped back to the customer at the customer's expense.
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You must provide the tracking number and the name of the shipping carrier used for your return.
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Our warehouse may be unable to accept return parcels where the required return information has not been provided.
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If your return is approved, store credit will be issued for the value of the eligible returned item, excluding the original shipping cost where applicable.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return due to their nature.
These may include:
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Custom or personalised products
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Products made specifically to a customer's requirements
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Digital products or downloadable products, where applicable
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Products that cannot be returned for hygiene or safety reasons, where applicable
This does not affect any statutory rights you may have under applicable consumer protection laws.
Shipping Costs
Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection laws, you are responsible for the cost of returning an unwanted item.
Original shipping costs are generally non-refundable where permitted by law.
If a return causes an order to fall below a qualifying threshold for free shipping, the value of the original shipping charge may be deducted where permitted.
Damaged or Defective Items
If you receive a defective or damaged product upon delivery, please contact us at:
Please include:
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Your order number
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Clear photographs of the damage or defect
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A description of the problem
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A video where reasonably necessary to demonstrate the issue
Please contact us within 48 hours of receiving your order where possible so that we can investigate the issue quickly.
If the product is confirmed to have arrived damaged or defective, we will work with you to arrange an appropriate solution, which may include a replacement or refund.
Please note that minor variations in colour, appearance, texture, or finish may occur between product batches and between product images and the physical product due to lighting, photography, screen settings, manufacturing processes, and other factors.
Return Process
1. Contact Us
Email gamingmerchant@gmail.com to let us know that you would like to return your item(s).
Please include your order number and explain the reason for the return.
2. Return Authorisation
If your return is approved, we will provide you with a Return Authorisation Number and instructions on where and how to return your item.
Do not send an item to an address unless we have instructed you to do so.
3. Send Your Return
Follow the instructions provided in our response and ship the item using a trackable delivery service where possible.
Please provide us with the tracking number and the name of the shipping carrier once your return has been shipped.
4. Return Assessment
Once your return has been received and processed, we will notify you by email whether your return has been approved or rejected.
If approved, the applicable store credit or refund will be processed in accordance with this policy and applicable consumer protection laws.
Store credit, where applicable, will normally be issued by email within 30 working days after the return has been processed.
Return Addresses
Returns should not be sent to the addresses below unless GamingMerchant specifically provides the relevant address to you as part of your approved return instructions.
USA Return Address
Name: Provided with return authorisation
Address:
6779 Maywood Way
Sacramento
California 95842
USA
UK Return Address
Name: Provided with return authorisation
Unit 1 Marshbrook Close
Aldermans Green Industrial Estate
Coventry
CV2 2NW
United Kingdom
Please attach a note containing your order number inside the return package where requested.
Important Notice
Nothing in this Return and Refund Policy is intended to remove or restrict any rights you may have under applicable consumer protection laws.
If an item is faulty, damaged, not as described, or otherwise covered by your statutory consumer rights, those rights will apply regardless of the terms of this policy.
For any questions regarding returns, refunds, or replacements, please contact:
GamingMerchant